OBJECTIVE:

EXPERIENCE:

4/2011 - 10/2014

Pool Technician

Duties included the opening and closing of customer swimming pools in the Easton, MD area. Other duties included equipment maintenance, replacement, upgrades, troubleshooting, plumbing, electrical heater and motor wiring, drilling and installing safety covers, as well as water balancing and other swimming pool maintenance. Additional responsibilities included the safe operation of company owned vehicles and equipment, proper paperwork and inventory procedures, and maintaining detailed and accurate customer records.

9/2010 - 2/2011

Industry: Construction - Residential & Commercial/Office

Apprentice Elevator Constructor

Duties included the modernization, maintenance and repair of elevators, escalators, chair lifts and movng walkways. As well as adhering to strict safety procedures and policies to ensure the safety of the public, myself and other team members. Responsible for the safe and efficient use and maintenance of various power tools and hand tools, and construction materials.

2/2007 - 3/2010

Industry: Construction - Residential & Commercial/Office

Apprentice Elevator Construcor

Duties included the modernization, maintenance and repair of elevators, escalators, chair lifts and movng walkways. As well as adhering to strict safety procedures and policies to ensure the safety of the public, myself and other team members. Responsible for the safe and efficient use and maintenance of various power tools and hand tools, and construction materials.

3/2004 - 2/2007

Pool Technician

Duties included the opening and closing of customer swimming pools in the Northern Virginia area. Other duties included equipment maintenance, replacement, upgrades, troubleshooting, plumbing, electrical heater and motor wiring, drilling and installing safety covers, as well as water balancing and other swimming pool maintenance. Additional responsibilities included the safe operation of company owned vehicles and equipment, proper paperwork and inventory procedures, and maintaining detailed and accurate customer records.

6/2002 - 4/2003

Driver/Product Technician

Responsible for the delivery, setup, maintenance and discharge of therapeutic air mattresses in hospitals and nursing homes throughout the Washington/Baltimore area.Other Responsibilities included the delivery, maintenance and discharge of oxygen concentrators and bariatric scale beds, as well as adhering to proper documentation and safety procedures.Responsible for the maintenance, documentation, and safe operation of company provided vehicles.

6/2000 - 4/2002

Wireless Field Technician

Provided benchmarking and optimization services for several wireless communications carriers throughout the United States. Collected wireless network data for evaluation and comparison.Set up network evaluation hardware and software in various cities and safely maintained a customized data collection route with the effective use of maps, GPS navigation equipment and real time drive plotting software. Recorded detailed drive route information using a VOX recorder, detailed log sheets, and benchmarking tool.Effectively monitored and maintained up to twelve simultaneously active wireless calling modules to ensure the accuracy of collected data, including troubleshooting of benchmarking tool and several different brands of wireless telephones.Tested and recorded data for individual cellular towers as well as neighboring towers, including sector isolation, verification of proper carrier system identification numbers, active, candidate and neighbor PN lists, proper PN offset, as well as verifying and recording proper TX and RX power levels, control and voice channels, handoffs, and analyzing wireless speech quality.Adhered to daily procedures, checklists, vehicle maintenance while maintaining a time critical travel schedule to meet customer needs.Maintained effective daily and weekly communication with engineers, project managers, and client market leads through telephone communications, daily and weekly progress reports, as well as transference of collected data and reports using FTP software.

8/1998 - 6/2000

Area Team Leader

Assisted the Regional Manager in overseeing the operation of twelve Verizon Wireless mobile phone service centers.Responsibilities included regional recruitment and training of new employees, employee development and counseling, employee shift scheduling, payroll, monthly and weekly scheduling of team meetings, shop audits, as well as employee evaluation and discipline.Other responsibilities included managing my own high volume mobile phone service center, including installation, troubleshooting and repair of several different brands of wireless telephones, providing exceptional customer service to our external customers, while adhering to a stringent performance agreement with Verizon Wireless.

9/1997 - 8/1998

Service Manager

Responsibilities included managing up to eight wireless technicians in a high volume Bell Atlantic Mobile wireless phone service center, as well as recruitment and training of new employees. Installation, troubleshooting and repair of several different brands of wireless telephones, maintaining an accurate database of installations and repairs, and providing exceptional customer service to our customers, both internal and external.Other responsibilities included employee shift scheduling, daily weekly and monthly meeting scheduling, payroll, employee development and counseling, as well as employee evaluation, promotion and discipline.

5/1997 - 9/1997

Assistant Service Manager

Assisted the Service Manager in operating a high volume Bell Atlantic Mobile wireless phone service center.Responsibilities included installation, troubleshooting and repair of several different brands of wireless telephones, providing exceptional customer service, as well as assisting with recruitment, training and development of new employees.

11/1996 - 5/1997

Cellular Service Technician

Responsibilities included installation, troubleshooting and repair of several different brands of wireless telephones, providing exceptional customer service, as well as assisting with training of new employees.

5/1995 - 11/1996

Cellular On-Site Technician

Responsible for timely installations and repairs of several different brands of wireless telephones while maintaining a time critical, multi city installation schedule.

10/1993 - 5/1995

Cellular Service Technician

Responsibilities included installation, troubleshooting and repair of several different brands of wireless telephones, providing exceptional customer service, as well as assisting training of new employees.

9/1989 - 10/1993

Cellular Service Technician

Responsibilities included installation, troubleshooting and repair of several different brands of wireless telephones, providing exceptional customer service, as well as assisting with training of new employees.

EDUCATION:

6/1986

High School or equivalent

General Studies

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